What We Collect And Why
When you open a One Bets account, we ask for details we need to run your wallet, verify your identity for withdrawals, and keep the lobby secure. That includes your name, mobile number, date of birth, and the wallet you use for deposits — bKash, Nagad
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or Rocket. We record which device and browser you log in from, plus basic session data, so we can flag anything unusual against your account. Payment confirmations pass through your wallet provider before they reach us, so we never store your bKash, Nagad or Rocket PIN
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— only the transaction reference and amount. We keep account and transaction records for as long as your account stays active, and for a further period afterward where local law requires it, so we can respond to a support query or a regulatory request. You can
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ask us what data we hold on you, request a correction, or ask us to close your account and remove what we're not required to keep. Because online gaming rules differ by region, what we collect, how long we keep it, and whether you can access
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the lobby at all depends on your local law and the regions we're eligible to serve — we do not process an account outside that scope. If you're unsure whether your region is covered, check with our support team before you deposit through bKash, Nagad or
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Rocket, rather than assuming access.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.